Order FAQs

I have an issue with my product (manufacturing fault/transit damage etc).

Please email us to let us know. Rest assured, your email will be treated as a priority. We'll be able to help you out with a replacement or refund once we're back from the holiday break.

I've just ordered a product and would like to order again but not have to pay for shipping on the second order.

Please place a second order and pay for shipping. Please ensure the delivery address is identical to the first order placed. This will ensure both orders are sent together. After you've placed the second order, please email us with your order number advising you'd like both orders sent together. We will refund you the shipping charge for your second order.

I've accidentally ordered the wrong colour/style etc or I've changed my mind regarding colour/style.

Please place a second order if you're in the financial position to do so. After the second order is placed, please email us with your original order number and we'll cancel/refund this for you.

I've added the wrong shipping address.

Please email us to let us know. We'll be able to change your shipping address before your order is sent.

My order has been sent but is running late.

Please note there are currently huge backlogs of parcels bound to the US and Canada. These orders are arriving slowly but are delayed by around 2 weeks. If you believe your order may be lost in transit, please email us to let us know. We'll be able to make an enquiry with Australia Post and organise the next steps for a replacement or refund.