Shipping & Returns

Shipping

Australia

FREE standard shipping on all orders over A$59.00 within Australia.

Express shipping option available Australia wide.

We ship your order from Geelong, Victoria (3219) with Australia Post. Tracking details are emailed to you as soon as your order is on the way. 

Dispatch times

Orders leave our Geelong warehouse in 1–2 business days.

Standard shipping

Metro: 1-5 days business days*

Regional: Up to 8 business days*

Express shipping

Metro: 1-2 business days (next business day in most areas)*

Regional: 1-2 business days in most areas (up to 3 business days for remote areas)*

*These times may vary due to Australia Post delays. Click here for more information.

International

For shipping to the United States please shop our dedicated US store by clicking here.

We currently ship to New Zealand, Canada, SE Asia, United Kingdom and some areas of Europe. Estimated shipping times are displayed at checkout.

Please note, some countries will charge VAT & duty on arrival of your goods. Please be aware of these charges before placing an order.

We offer FREE shipping to New Zealand on all orders over A$79.00. Shipping rates and times for all other countries are calculated at checkout.

Please ensure your correct postal address is entered at checkout. Parcels that are redelivered to us due to an incorrect address or item not collected from a post office will occur a $25 return to sender fee.

Returns

We're pleased to offer the best return policy of any diary company in Australia.

Diaries, Planners & Journals

We understand purchasing the perfect diary, planner or journal to guide you through 2024 can be a difficult task, especially when shopping online. 

Sometimes you just need to feel it first, flick through the pages and really immerse yourself in the contents before you know it's the one.

That's why we offer free 60 day returns on all diaries, planners and journals from our online store within Australia, new or used (excludes Curation (October–December Edition), "Almost Perfect" and clearance products). 

Used Curation Diary Planner or any other Saint Belford journals from our online store for 60 days, and if you're not 100% satisfied with your purchase, please email us at: returns(at)saintbelford.com.au with your order number. If you're in Australia, we’ll issue you a free return label to ship the product back to us for a full refund of the purchase price.

Please note, any shipping charges paid during purchase are not refunded.

International Returns

Our 60 day return policy applies to international customers also, although we regrettably do not cover the cost of return postage.

Partial Returns of Bundles.

Partial returns of bundles will forfeit the bundle discount price. The amount refunded will be the original amount paid minus the RRP of the items not returned. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are processed within 3 business days of the return received on our end.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We reserve the right to offer only partial refunds on any item(s) returned to us with damage or in what we deem is an unusable condition. This also applies to any item(s) returned well past the quoted 60 day time frame.

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted.
If you’ve checked with your bank and/or credit card issuer and there is an issue with the refund, please contact us at hello(at)saintbelford.com.au.